We, the curate i/c, the church wardens and all our parishioners wish to thank you for the generous gesture - filling in a couple of potholes at our church entrance following a three week period of acute frustration, during which road works made entry to the church often impossible.
the whole church, are hugely grateful to you and we wish you to pass on our thanks to the workmen involved also.
Project x2 new utility connections all 3 utilities
When asked Please honestly discuss why you advocate or dissuade others from working with us?
"your staff and service offered was excellent from start to finish"
When asked are there any other comment/suggestions you wish to make?
"i would definitely use your services again. i was originally misinformed by my builder about the length of time the process would take. however, as soon as i bought my enquiry to you, you were always very honest and clear about what needed to be done and the timescales involved."
Overall an average score of 9 was given on the satisfaction survey 10 being "exceeds expectation" and 1 being "unacceptable"
Good morning, just a quick email to say what a pleasure it was to visit site today, the set up was one of the best i have seen. The nature of the install means that there will be various areas open but they were all sectioned off with barriers to prevent injury, pathway routes clearly signed, welfare in place and visitor book. the guy's were all in PPE and doing a really good job, all the walkways and drive ways re-instated were level ans mess kept to a minimum. Wayne was informed, helpful and courteous, he has a rapport with the residents and that's invaluable in this environment. well done all.
I would to pass on the praise that both Terry and the site team had been receiving from the Cottage in the Woods Hotel, Malvern. What was a very difficult and high impact piece of work on paper has been delivered as we said we would and given an important customer confidence in us and even led to offers being made to find solutions to construction problems we will face on the main works – i.e. extending the main on their property to feed The Chapel and save having to dig up and resurface a customers brand new driveway.
Fantastic result and congratulations to the team.
I wanted to drop you a line now I am back from a week’s holiday in Devon.
Terry is seeing me next week to discuss any teething problems we may have experienced since you left our site. I do not think there is much to report there...you did say that the tarmac would be done when you are in the area in June for our drive to improve the surface as a thank you for letting you access Holy Well Chapel from our grounds later this year.
One thing I did want to give feedback on is the courtesy and professionalism shown by all the men working on site. Any issues were resolved quickly and fairly. They only used our facilities a few times and took their boots off without being asked when the dustsheets were taken up ready for our big clean up operation within the hotel!
Please pass our thanks on to Terry and the team.
Just to pass on my thank for the way this job has been undertaken over the last four weeks. it's a very busy road as you know, used by a lot of the employees here at NG HQ as well other locals. it's obviously been completed to schedule, which is great in itself, but from what I saw (I live very nearby and must have driven past several dozen times at all different times of the day and night) the site was always in immaculate condition in teams of safety, compliance and general tidiness. I admit I was expecting to hear regular feedback from passing colleagues on concerns or suggestions for improvement, but I have received not a single negative comment. Please would you pass on my thank to the team involved and their site manager, the job was a credit to them and reflected very well on the way National Grid wants to go about things when carrying out mains replacement.
I'm really pleased to be writing to you in recognition of the attached words of praise from customers in relation to work carried out in Renfrew Square, Castle Vale. On behalf of Balfour Beatty I would like to sincerely thank you for your dedication and commitment and for responding to needs of our customers. Being customer positive and ensuring our customer's satisfaction is very important to Balfour Beatty and your work shows us that you share our passion. It is action such as this which will continue to contribute to success of Balfour Beatty. I will also be writing to the customer to thank them for taking time to write to us and bring you excellent customer service to our attention. In addition all positive customer feedback is entered into the Balfour Beatty WOW awards. I, with the customer Manager , Lynn Hotchkiss, will then rate the praise and award it Bronze, Silver or Gold status. This review happens on a monthly basis and ensures you receive recognition. in addition to this, you will score points for the praise you have received: Bronze, 50 points, Silver, 100 points and gold,150 points. the points scored will then be tallied up over each quarter and the annually when a more substantial Customer WOW award will be presented .Thank you once again and please keep up the good work.